Shipping & Returns
Shipping Information
Processing Time
Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.
Shipping Options
- Standard Shipping (5-7 business days): Free on orders over $50
- Express Shipping (2-3 business days): $9.99
- Overnight Shipping: $19.99
Shipping Locations
We currently ship within the United States. International shipping coming soon!
Returns & Exchanges
Return Policy
We want you and your pet to be completely satisfied with your purchase. If you're not happy with your order, you can return unused items within 30 days of delivery.
How to Return
- Contact our customer service team
- Package items in original condition
- Use the prepaid return label we provide
- Drop off at any authorized shipping location
Refunds
Refunds are processed within 5-7 business days after we receive your return. You'll be notified via email once your refund is complete.
Questions? Contact us at business@petmilestones.com