Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal and Apple Pay.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After that, orders enter our fulfillment process. Contact us immediately if you need to make changes.

 

Shipping & Delivery

How long does shipping take?

Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping arrives the next business day.

Do you ship internationally?

Currently, we only ship within the United States. International shipping is coming soon!

What if my package is damaged or lost?

Contact us immediately if your package arrives damaged or doesn't arrive at all. We'll work with the shipping carrier to resolve the issue quickly.

 

Products & Care

Are your products safe for pets?

Absolutely! All our products are made with pet-safe materials and undergo quality testing. Always supervise your pet with new items.

How do I clean pet accessories?

Most items can be spot cleaned with mild soap and water. Check individual product pages for specific care instructions.

What if the size doesn't fit my pet?

No problem! We offer free exchanges within 30 days. Use our size guide or contact us for help finding the right fit.

 

Returns & Exchanges

What is your return policy?

We accept returns of unused items within 30 days of delivery. Items must be in original condition with tags attached.

 

Customer Service

How can I contact customer service?

Email us at support@petmilestones.com or use our contact form. We typically respond within 24 hours.

Do you have a phone number?

We primarily handle inquiries via email to ensure we can provide detailed, helpful responses. For urgent matters, please mark your email as urgent.